The Terminal

Live taxi terminals are the Verifone VX 675, one of the world’s smallest mobile taxi terminals. The terminal connects to Telstra 3G and is completely mobile with a crisp, colour display and long-lasting battery.

The terminal is provided fully set-up and ready to go – all you’ll need to do is turn it on. All drivers are provided with a wall charger and a car charger.

Paper rolls are free and can be ordered via MyWeb or by calling support on 1300 883 703.

Terminal maintenance is important to ensure that your Live taxi terminal remains in optimal working condition.

Below are some tips for looking after your terminal:

  • Ensure you always use a soft cloth when cleaning the terminal’s surface and keys.
  • Ensure your terminal is on charge and has over 40% battery at the time of automatic settlement.
  • Ensure your terminal is on charge when it is not being used.
  • Ensure the current software version is 3.1.2.
  • Do not remove screen protector, brand stickers or barcode label from the terminal.
  • Do not remove the battery or SIM card unless receiving assistance from Live taxi support.
  • Do not de-face the terminal with white out, sticky tape, stickers, velcro or permanent marker.

The Live taxi terminal accepts all major cards including Visa, Mastercard, Amex, Diners and EFTPOS.

Unfortunately, Live taxi terminals do not offer the ability to process MOTO transactions.

The terminal does all basic functions like swipe, chip and contactless (TapnGo) payments, void, duplicate receipts and running total. The terminal also features Auto Tipping – an automated tipping screen that allows the passenger to select from 4 pre-determined amounts or skip. This feature can earn you up to 20% more! We also have the ability to customise some functions depending on your needs. Transaction speed and login/log off times are some of the best in the industry and with a long battery life; you have a terminal you can rely on!

If you no longer require your Live taxi terminal please fill out the Live taxi terminal return form here.

The Live taxi user guide is available on our website here.

Paper rolls are completely free of charge and can be ordered directly from your terminal or by contacting support@livetaxi.com.au. Rolls can also be collected over the counter at a Live taxi lounge.

You can view instructions on how to order paper rolls through your terminal via our user guide here.

Unfortunately, Live taxi does not currently accept online payments.

Follow the steps below on how to send an SMS receipt:

  • Process your transaction
  • Select ‘SMS receipt’
  • Enter customer’s phone number
  • Press ‘Send’
  • Your customer will then receive a link to view their receipt

Commission and rewards

Commission varies depending on what State you are based in and which Live taxi terminal you are using.

For Live taxi yellow, there is no commission unless you are based in Tasmania where you can select from 3% flat rate, or a split rate: 4% Visa/Mastercard, 3% Debit, 2.5% Amex, Diners.

For new drivers in Queensland and ACT it is worth speaking to a Live taxi relationship manager to see if there is a current commission offer for your state.

For the other states, all transactions are paid at face value. For Live taxi black, all drivers can earn 1% commission.

Drivers have the opportunity to earn up to 1 Qantas Point per every $1 transacted with Live taxi black. Visit livetaxi.com.au/black to find out more.

Live taxi black offers uncapped Qantas Points earning potential, meaning there is no limit on how many you can earn.

In addition to flights, Qantas Points can be used to choose from a range of rewards including upgrades when you do get a chance to travel. You can also redeem on thousands of products from the Qantas Rewards Store as well as redeem on car hire, hotels or gift cards. See all the ways you can use your points here.

To view all of our current promotions, visit our offers page here.

Your Qantas Points will expire if you do not show any point spending/earning activity in your Qantas Frequent Flyer or Qantas Business Rewards account for over 18 months. For more information on Qantas Points expiring, click here.

A one-off join fee of $89.50 including GST normally applies for anyone joining Qantas Business Rewards.

However, this will be waived for Live taxi black customers that join here.

Membership and Qantas Points are subject to the Qantas Business Rewards terms and conditions.

Customers of Live taxi black can earn up to 1 Qantas Point per every $1 transacted through their payment terminal.


Your Qantas Points will be credited to your Qantas Business Rewards account within 60 days of receiving your End of Month Live taxi black merchant statement.

Sign up process

You can apply via our online application form which requires some basic information. It is easy to apply for Live taxi using our online application form. The form takes about ten minutes to complete and asks for important information including your payment details, identification and preferred method for collecting your new terminal.

If you’d like to speak to a Live taxi representative about your application, call 1300 883 703, or visit a Live taxi cashing lounge which have terminals ready to go.

There are no transactions fees, however, we do charge a one-off terminal deposit fee of $49.95 that will be taken from your first payment.

This fee is waived from time to time, including for all drivers that join Live taxi before 31 December 2020.

For more information, please call 1300 883 703 or email support@livetaxi.com.au

No, Live taxi does not have any lock-in contracts.

We stand behind our products and service and are confident you won’t want to leave us. However, if you’re unhappy, simply send your device back and you won’t incur any exit fees.

There are two ways of applying for Live taxi – online and through our Live taxi lounges.

It is easy to apply for Live taxi using our online application form. The form takes about ten minutes to complete and asks for important information including your payment details, identification and preferred method for collecting your new terminal. Once your documentation has been signed, we will ship your terminal to you which may take around 2-3 business day depending on your address.

To apply for a Live taxi terminal online, click here.

If you would like to apply for a Live taxi terminal through one of our Live taxi Lounges, call 1300 883 703 to make sure they have everything prepared before your arrival. Our Live taxi cashing lounges have terminals ready to go.

To sign up for a Live taxi terminal, we will need a copy of your driver’s license and proof of your DC taxi accreditation. We also require one form of identification as well as your bank account details. We require bank account details for direct debit payments, this is compulsory for all sign-ups.

If you would like to apply for a Live taxi terminal, click here.

GENERAL

Live taxi is an Australian based taxi payments provider with a presence in New South Wales, Victoria, South Australia and Western Australia.

We offer one of the world’s smallest and fastest all-in-one mobile EFTPOS terminals to both operators and drivers throughout Australia, enabling drivers to process and accept passenger payments from all major credit and debit card providers including Visa, Mastercard, American Express, Diners Club and EFTPOS (debit) cards.

Visit Live taxi for more information.

Live taxi and Live taxi black are plans that differ on pricing and Qantas Points earn rates.

With Live taxi black, drivers have the opportunity to earn 1% commission as well as up to 1 Qantas Point for every $1 transacted.* Live taxi black is only available with bank and driver card payments.

You can compare Live taxi terminals here.

If you are looking for your first Live taxi terminal, please contact us or call 1300 883 703.

If you are an existing driver, contact us at support@livetaxi.com.au or 1300 883 703.

Live taxi is Australian based with offices in Sydney and Melbourne as well as driver loungers in Adelaide and Perth.

Live taxi has 9 cashing sites across four states throughout Australia. Visit the Live taxi lounges to view a full list of all of our cashing sites. You can view the full list here.

No, Live taxi is not connected to the ATO in any way.

Sorry, Live taxi does not accept Cabcharge cards.

If you would like to see a full list of all of our Live taxi lounge locations and opening hours, click here.

You can cash your dockets whenever you like. We do ask if you are cashing over $2,500 that you contact your nearest Live taxi lounge the day before.

My payments and reports

Drivers have the option to choose from three different payment types, you can select from cash payments, bank deposits or payments through our Live taxi Driver card.

Cash Payments

To receive cash, simply bring in your end of shift receipts to participating sites.

Bank payments

For bank payments, payment times depend on what Live taxi plan you are with.

The Live taxi payment schedule is as follows if drivers complete an ‘End of Shift’ before 4:00 p.m:

  • Live taxi transactions between Wednesday 4:00 p.m. and Sunday 4:00 p.m. are paid overnight on Tuesday.
  • Live taxi transactions between Sunday 4:00 p.m. and Wednesday 4:00 p.m. are paid overnight on Friday.

The Live taxi black payment schedule is as follows if drivers complete an ‘End of Shift’ before 6:00 p.m:

  • Friday and Saturday transactions will be paid on the following Monday night.
  • Sunday and Monday transactions will be paid on the following Tuesday night.
  • Tuesday transactions will be paid on the following Wednesday night.
  • Wednesday transactions will be paid on the following Thursday night.
  • Thursday transactions will be paid on the following Friday night.

Driver card

With a Live taxi driver card, you can now take advantage of 7:00 a.m. daily payments including weekends and public holidays. Payments are made via bank transfer to your Live taxi driver card account. For more information on the Live taxi driver card, click here.

End of Shift

We receive your transactions for payment once you have completed an ‘End of Shift’ on your terminal (press “shift” then “enter”). Make sure the batch status reads “uploaded”; if it reads “closed” you will need to try again until you get a successful upload.

If you are experiencing issues with payment, please contact our Customer Support team on 1300 883 703 or email support@livetaxi.com.au.

Check that it hasn’t ended up in your junk folder and make sure you add Live taxi as a “safe sender” – this will ensure our emails don’t end up in your spam folder. Your reports are also accessible via My Web – register here.

You can view your transactions and payments online via the Live taxi MyWeb driver portal. Registering for MyWeb is easy, all you need is your terminal ID which can be found in your receipts or reports, or on the bottom side of your terminal.

Register for My Web in just a few clicks.

The Live taxi driver card is a Visa Prepaid card. You have the flexibility to use the card wherever Visa cards are accepted including retail stores and online merchants, both in Australia and overseas. With the Live taxi Visa Prepaid Card, you have the greatest gift of all – the world of choice.

For more information on the Live taxi driver card, click here.

If you would like to register for a Live taxi driver card, click here.

If you would like to change your bank account details, please send an email request to support@livetaxi.com.au or visit a Live taxi driver lounge.

Please ensure to include your contact information and Terminal ID (TID) along with any additional details.

Unfortunately, drivers cannot surcharge their passengers at this stage.

With a Live taxi driver card, you can only withdraw money from an ATM. You are still able to visit your nearest Live taxi lounge but can no longer withdraw money from them.

You can download the Live taxi driver card app from The App Store and Google Play.

The Live taxi driver card app is the companion to your driver card and is the place for all card details including activation, registration, transaction history and personal details.

For any driver card related support issues, you can contact us directly from within the app.

There is no cost for using your Live taxi driver card.

For a list of key fees and charges, refer to the Live taxi driver card FAQs here.

Troubleshooting

We recommend doing an end of shift and switching off your terminal daily. This helps the terminal to operate at its full potential. Many issues can be resolved simply by restarting your machine (hold down the red button to switch off, green button to switch on). You should have been provided with a user guide however if you require further assistance call 1300 883 703 or email support@livetaxi.com.au.

You can log in to MyWeb here. If you can’t remember your MyWeb password, you can reset it from the login screen.

If you continue to have an issue logging in contact support on 1300 883 703 or email support@livetaxi.com.au

Check to see if there is battery life and a signal. This is essential to check as a low signal can directly relate to battery level. If the battery is low, it needs to be charged before the signal can be regained.

If the battery is full but there is still no signal, restart the terminal.

If you are still experiencing issues, please contact support@livetaxi.com.au or call 1300 883 703.

The Live taxi terminal is just like a computer or a phone, sometimes they just freeze up! A good way to prevent this is by turning the terminal off when not in use, restarting it every day or at least every couple of days.

To reboot your terminal, follow the steps below:

  • Disconnect the terminal from the charger
  • Hold down the red button until the terminal switches off
  • Wait 10 seconds
  • Hold down the green button to switch the terminal back on
  • The terminal will now switch back on and should be working again

For further assistance, please contact us on 1300 883 703 during support hours (8 AM – 11 PM Monday to Friday and 9 AM -10 PM Saturday to Sunday) or email support@livetaxi.com.au

At the top right of the screen, check if there is a plug icon inside of the battery icon. If there is no icon, try another power point and/ or different micro-USB charger. If there is an icon, disconnect the power from the terminal. If the terminal powers off instantly, this indicates that the connection to the battery may be loose.

Follow the instructions below:

  • Remove the battery from the back of the terminal by opening the screw in the middle of the back plate
  • The battery is a blue cylinder, pull out the battery and you will then see three wires connected to a white plug
  • Disconnect the battery by removing the white plug (note it can be a little tough to disconnect the white plug)
  • After 15 seconds, reconnect the battery and attach the back plate
  • Turn on the terminal by holding the green button down for 7 seconds

If the terminal is still not charging, call support on 1300 883 703 or email us at support@livetaxi.com.au

To reboot your terminal, follow the instructions below:

  • Disconnect the terminal from the power source (charging base or micro USB cable)
  • Hold down the red button until the terminal switches off
  • Wait 10 seconds
  • Hold down the green button to switch the terminal back on
  • The terminal will now switch back on and begin loading
  • You can now reconnect the terminal to the power source

If you are experiencing any issues with your terminal, please call us on 1300 883 703.

Slow transaction speeds can occur for various reasons with two of the most common being low signal strength and low battery.

Reboot your terminal by holding down the red ‘X’ to turn off and the green ‘Arrow’ to turn back on.

If the problem continues, please call us on 1300 883 703 or email us at support@livetaxi.com.au

If you require assistance and would like to contact our customer support team, please contact us on 1300 883 703 or email us at support@livetaxi.com.au.

Our customer support hours are:

  • Monday: 8 AM – 11 PM
  • Tuesday: 8 AM – 11 PM
  • Wednesday: 8 AM – 11 PM
  • Thursday: 8 AM – 11 PM
  • Friday: 8 AM – 11 PM
  • Saturday: 9 AM – 10 PM
  • Sunday: 9 AM – 10 PM

Unfortunately, transactions cannot be performed on your Live taxi terminal using a different currency.

Drivers will have to convert the currency to Australian format (AUD) in order to perform a transaction.